FAQ’S

1. What security products does ALEI offer?

ALEI provides a wide range of electronic security products, including CCTV surveillance systems, access control systems, intrusion detection alarms, fire alarm systems, video door phones, and integrated security solutions. Our products cater to both residential and commercial security needs.

2. How do I choose the right security system for my property?

Our expert team can assist you in selecting the right security solution based on your specific requirements. We consider factors like the size of your property, the number of entry points, and any specific areas that require enhanced monitoring to design a customized security system for you.

3. Does ALEI provide installation services for security systems?

Yes, ALEI offers professional installation services for all our security products. Our team of skilled technicians ensures that your security systems are installed efficiently, covering all key areas for maximum protection.

4. Do you offer maintenance services for security products?

Yes, we offer comprehensive Annual Maintenance Contracts (AMC) for all our security products. Our AMCs include regular system checks, repairs, and proactive maintenance to ensure optimal performance and longevity of your security systems.

5. What are the different AMC packages available?

We provide three types of AMC packages:

• Comprehensive AMC: Includes system maintenance, repairs, and replacement of faulty components.
• Service-Only AMC: Covers maintenance and repairs without replacement of parts.
• Comprehensive AMC with Dedicated Manpower: Includes a dedicated team for on-site monitoring and maintenance.

6. Can I monitor my CCTV cameras remotely?

Yes, with ALEI’s advanced CCTV surveillance systems, you can remotely monitor live camera feeds through mobile apps or web portals from anywhere. This allows you to keep an eye on your property even when you are away.

7. How reliable are your access control systems?

Our access control systems are highly reliable and secure, using advanced technologies like biometric authentication, RFID cards, and PIN codes to restrict unauthorized access. They are designed to provide secure and convenient entry management for offices, factories, and residential buildings.

8. Do your security systems have backup power in case of a power failure?

Yes, most of our security systems, including CCTV cameras and alarm systems, come equipped with power backup solutions to ensure continuous operation during power outages.

9. Can I integrate different security systems for a single solution?

Yes, ALEI offers integrated security solutions that combine CCTV cameras, access control systems, intrusion alarms, and more into a centralized platform. This allows you to monitor and manage your entire security infrastructure from one interface.

10. What type of warranty do you offer on your security products?

We provide a standard warranty on all our security products. The warranty period may vary depending on the product, and we also offer extended warranty options. During the warranty period, we cover repairs or replacement of defective parts as per the terms.

11. How quickly can you respond to a service request?

We prioritize fast response times and aim to resolve any service requests as quickly as possible. Our dedicated support team will respond within 24 hours, and in case of emergencies, we can provide immediate assistance.

12. Do you provide support for system upgrades or expansions?

Yes, if your security needs change or grow over time, ALEI offers support for system upgrades and expansions. We can enhance your current setup by adding more cameras, upgrading software, or integrating new security technologies.

13. How do I request a service or maintenance visit?

You can request a service or maintenance visit by contacting our customer support team through our website, phone, or email. We will schedule an appointment at your convenience and send our technicians to assist with your requirements.

14. Are your security systems suitable for both residential and commercial properties?

Yes, ALEI’s security systems are designed to cater to both residential and commercial properties. We offer scalable solutions that can be customized to suit homes, offices, retail stores, industrial facilities, and more.

15. What are the payment options available for purchasing your products?

We offer multiple payment options, including online payments via credit/debit cards, net banking, and UPI, as well as offline options like cash or bank transfer.